Top 15 Zendesk Alternatives in 2023: Save Your Budget Today!

Help Scout vs Zendesk vs Intercom vs Front What Help Desk Software Should I Use?

front vs zendesk

It is a common solution for people looking to provide more personalized and tailored support. More than 25,000 global organizations rely on Intercom to enhance their customer experience. Intercom is developing an AI-enhanced workspace that connects inboxes, tickets, and help centers. Apart from HubSpot Service Hub’s free plan, if you want access to some professional features and tools, you can get its Starter pack that starts from $20/month and includes 2 users.

  • Yes, both Gorgias & Zendesk are self-serve tools, and they got extensive documentation for the complicated stuff (if any).
  • Our software is built to enable you to deliver excellent customer support, and we are here to help you put your customers first.
  • Zendesk can’t match the agility of Oracle Service, putting the brakes on your overall customer service strategy.
  • Reviewers rate Help Scout an 8.9 vs. Zendesk’s 8.2 for ease of setup on G2.
  • You can do everything in one window — without having to “update/save” status changes like assignments.

By integrating these two apps, you can streamline your workflow and automate repetitive tasks. Front is a shared inbox for teams that brings your email, communication channels, and apps all on one platform for collaboration. It has proactive chat invitations and a real-time typing view to gamify the process of customer service. It also allows support agents to earn badges to measure their performance.

User interface and experience

Its normal for your team to encounter issues with the customer support tool they’re using. But what matters is how quickly they can get assistance in resolving these issues. Zendesk offers detailed analytics and allows you to add data from any channel or touchpoint that you use. You can create different dashboards with different filters and pull out reports easily.

All three prices are for a user per month billed monthly, but you can also set up annual billing. The one special tier is Zoho Desk Express for €9 per user per month billed monthly. This somewhat limited option is available to small teams with a tighter budget.

Zendesk vs. eDesk: The right help desk for every eCommerce seller

You can create custom ticket fields, automation rules, and workflows the platform to your unique support processes. You’ll have x-ray vision into [newline] the workings of your teams, as well as customer profiles stored in other programs

like SalesForce and SugarCRM, so that customers can count on receiving seamless [newline] support. Last, three of the biggest software companies create customer support software that might interest you. Missive is another tool that’s very similar to Front — perhaps the most similar on this list. Just like Front, Missive is a standalone customer communication app that helps teams collaborate before sending a response to a customer (and keep track of follow-up tasks). Hiver has a short list of integrations, mostly project management apps like Slack, Asana, and Jira, so you can create follow-up tasks for your teammates without leaving your email client.

front vs zendesk

Although a little overwhelming and hard to grasp in the beginning, it opens many new possibilities for your customer service efforts. Conversational AI and advanced automation are amazing helpers when delivering customer support. Compared to Zendesk’s automation features, Kurstomer feels like stepping into the Matrix. Even though you may struggle with navigating the UI at first, Kustomer offers a rich library of resources that will help you get started. Freshdesk is a multichannel customer support software solution with a user base of over 60,000 customers.

Whether you want to merge Zendesk instances or export data from another help desk solution, the automated migration service can do both. Another cool feature of Zendesk is its ability to seamlessly integrate with other Zendesk products. Whether you need a more advanced chat or a dedicated call center system, you can do that just by pressing a few buttons.

It includes a variety of integrated solutions like customer relationship management (CRM) and enterprise resource planning (ERP) that are intended to simplify various business operations. Gorgias provides detailed reporting so you do not get lost in numbers and have clear info on your company’s statistics. Give your customers options to get in touch with you by providing various communication channels, including live chat, SMS, WhatsApp, voice calls, and email. HelpScout is the next Zendesk alternative that is an easy-to-use and affordable customer support tool.

End user experience and service quality

Professional and Enterprise, our next tier plans, simply offer additional service level benefits to our already extensive platform for your Zendesk alternative. You

can see Zendesk info in JIRA, JIRA info in Zendesk, and information from both

programs in WordPress, Salesforce, Joomla, and many other integrations. Customer-facing

technology provides enhanced two-way communication, and makes it easier to collaborate

with and educate customers. Gorgias also offers revenue reporting (on top of standard customer support reporting, like customer satisfaction and response times) so you can track the sales generated by your support team. Next on the list is Kustomer, a CRM software renowned for its ability to efficiently manage high support volumes by optimizing the entire customer service journey. It combines customer support with automation to improve user experience.

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The creation and utilization of the knowledge base is exceptional in Helpjuice. Also, it is fully customizable to help you tailor the model according to your organization’s needs. In Helpjuice, multiple users can collaborate together to work on a single document. Hiver’s pricing structure starts from $15 per user/month, and they also provide a 7-day free trial. Though it supports all major industries, HappyFox is ideal for IT and ITES companies across the globe. It allows you to integrate hundreds of popular and useful tools so you can manage multiple tasks in one place.

Zendesk Customer Reviews

The debate rages between WooCommerce, Shopify, Magento, and BigCommerce for best ecomm platform — we’ll help you find the best one for you. Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). We hope that you’re now a step closer to choosing the right provider.

front vs zendesk

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